Retail and Bars Manager
Arena Racing Company
Doncaster Racecourse is a tradition that is hard to beat. Racedays at Town Moor have been drawing appreciative crowds for centuries and Doncaster has long been regarded as one of the finest racecourses in Europe and the best place for horse racing in Yorkshire. After a £34 million redevelopment, racegoers can enjoy an amazing raceday experience at this world-class venue. At the heart of this new development is an impressive five-storey grandstand. The main stand includes stunning new private hospitality suites, a wide range of places to eat and drink, plus luxury dining experiences.
We have an exciting opportunity for a Retail and Bar Manager to lead the Retail operation and be an integral part of the wider Catering team. The Retail and Bar Manager is responsible for the entire Retail and Bar function, maintaining consistent operational standards across all mediums of race day and non race day retail and bar operations. Providing efficient and effective management, striving towards customer satisfaction and consequent financial success. Thus, managing staffing, budgets and efficient delivery of all race day and non-race day events provision on site.
We are looking for someone who has experience of working and leading a retail and bar operation, who has excellent knowledge of food and beverage and can lead from the front with a hands-on attitude. This role would be well suited for someone who thrives on a challenge, enjoys a fast paced environment and loves working n a venue where no 2 days are the same.
Key responsibilities for the role will include:
Working with the Catering General Manager to propose a retail budget for the site. Full accountability for delivering the retail budget as agreed
To personally lead from the front, demonstrating proactive techniques in the efficient operation of the site within agreed budgetary parameters.
Plan all duty rotas to cover event build up, operation and breakdown with appropriate personnel.
To plan all retail race day staffing levels including race day retail management detail.
Plan and oversee all variable labour costing for retail and bars maintaining budgeted restrictions.
Delivery of events to include the retail catering provision for race day and non race day events.
To brief staff prior to events and ensure relevant paperwork is completed.
Work closely with the Sales & Marketing team to agree packages and sales strategies and offerings that drive pre-booked catering spends in accordance with income targets
Constant review offerings, standards and delivery of event and retail offerings to deliver a high standard of customer experience to support repeat bookings
To constantly seek new opportunities for profitable use of facilities
Introduce and lead cost control measures where possible to manage and minimise expenditure
Develop, review and continually update a set of standard operation procedures for your department and processes to maximise value for the customer and business
The ideal candidate will possess the following attributes:
GCSE Grade C (equivalent) or above in Maths and English.
Level 3 Food Safety Qualification.
Proven track record and experience in a similar role.
Knowledge of Food and Beverage service and commodities.
High level of interpersonal skills.
Proven track record of delivering commercial success, implementing change and seeking new opportunities.
Understanding of principals of change management and customer service.
Business and strategic planning experience.
Sound IT and business systems literacy skills.
Works well under pressure.
In return we will offer you:
A competitive salary
22 days holiday per year plus Bank Holidays
Contributory pension scheme
Personal and professional development opportunities
A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company and Galleon Hotel group.
We look forward to hearing from you.
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