Restaurant Manager

Arena Racing Company

DN2 6BB Full-time Competitive

Category: Event Management/Catering Posted: 03.12.2018

Please visit the Arena Racing Company website to apply.

Doncaster Racecourse is a tradition that is hard to beat. Racedays at Town Moor have been drawing appreciative crowds for centuries and Doncaster has long been regarded as one of the finest racecourses in Europe and the best place for horse racing in Yorkshire. After a £34 million redevelopment, racegoers can enjoy an amazing raceday experience at this world-class venue. At the heart of this new development is an impressive five-storey grandstand. The main stand includes stunning new private hospitality suites, a wide range of places to eat and drink, plus luxury dining experiences.

The Hilton Garden Inn at Doncaster Racecourse is looking for a Restaurant Manager to join the team. This is a really rewarding role where you will contribute to the excellent service our guests receive. Your passion for exceeding customer expectations will stand you head and shoulders above everybody else.

The Restaurant Manager at the Hilton Garden Inn will manage the full F&B function within the Hilton Garden Inn so that various needs of the customers are met and to ensure the restaurant maximises its opportunities. You will ensure high levels of customer service and presentation are achieved within the Hotel Restaurant and work closely with other departments to ensure seem-less delivery.

Some of the Key Responsibilities

To be responsible for the overall service and customer satisfaction within the restaurant.
To take and log reservations, including different room packages and functions.
To prepare for the dinner service and functions who are eating in the restaurant as a buffet style or sit-down meal.
To prepare the Restaurant for dinner and lunch shifts and function in terms of layout, seating and cleanliness.
To prepare yourself and the team in knowing the menus, the specials, the pie of the week, soup of the day and any dishes which could run out if popular.
To know where the allergen information and details about the menu is to be found, and to respond to customer queries with professionalism, care and efficiency about allergies, intolerances and special dietary requirements.
To manage the room service operation, ensuring that excellent customer service is provided and Hilton brand standards are followed.
To ensure that team members are trained and given feedback.
To ensure that Hilton brand standards are delivered in the Restaurant and by the team that you are supervising.
To monitor hours and staffing on a daily basis with accurate scheduling in line with forecast and budget guidelines.
To be aware of market trends and changing guest needs and make appropriate recommendations of product and services.
Who is Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Person Specification

Qualifications

Minimum of two years food service as a Supervisor or Manager within a busy restaurant.
Proven track record of leading a team
Demonstrated leadership qualities
Branded hotel experience is an advantage
Basic technical knowledge of restaurant operations
Skills

Organised
Confident, honest and trustworthy
Strong customer service skills
Ability to upsell
Good time management
Strong interpersonal skills
In return we will offer you

A competitive salary
22 days holiday per year plus Bank Holidays
Contributory pension scheme
Free parking
Personal and professional development opportunities
A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company group.
We look forward to hearing from you.

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This job expires in 4 weeks, on 6th January 2019.

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