Hospitality & Events Manager

Arena Racing Company

Lingfield Park Resort Full-time Competitive

Category: Events Management Posted: 15.04.2019

Please visit the Arena Racing Company website to apply.

Lingfield Park Resort is not just a racecourse but the destination of choice for all events. Staging all weather racing, weddings, conferences and family events. As Lingfield continues to grow successfully you will grow with us.

RESPONSIBILITIES

Scope and General Purpose:

To ensure appropriate staff numbers and skills are deployed in each area according to budget and anticipated attendance
To ensure casual hospitality and events staff are aware of their entitlements and our expectations, to ensure training has been conducted to ensure excellent customer service and compliance with health and safety
Liaise with Head Chef and Food & Beverage Manager to ensure Hospitality & Events areas are equipped and stocked to optimum levels
Training in and maintaining of company standards
Training staff in customer service and up-selling techniques to ensure maximum sales
Maintaining areas of responsibility to all legally required standards
To manage specific areas, events or days as required
To provide an administration and invoicing function for the department as necessary
To proactively lead the Hospitality & Events operation across the business by own example: Conveying ARC’s values of Passion Innovation and Excellence through attitude to customers, colleagues and duties, standards of presentation and all communication
To ensure that Marriott standards are understood and attained in relevant areas of the business
Financial:

In conjunction with financial management ensure all cash handling procedures are strictly adhered to within the remit
Planning and Strategies:

To constantly seek new opportunities for profitable use of facilities, towards increased customer satisfaction and growth
To communicate effectively with the Marketing Manager and Commercial Manager in ensuring promotional literature reflects product
Staffing & Training:

Ensure that all operational employees within remit receive adequate and appropriate training, feedback and performance development to maximise productivity and job satisfaction, encouraging Positive Attitudes.
Promote equality and diversity initiatives within all areas of responsibility.
General:

To comply with all Health and Safety procedures associated with the department at all times. This relates to:
standards and procedures of correct working practices
the completion of risk assessments
COSHH regulations
use of Personal Protective Equipment
To control wastage and operate according to the Companies environment policy with regard to:
product control and waste minimisation
proper care and maintenance of equipment to prolong its life
using linens in appropriate quantity to minimise unnecessary laundering
proper separation and disposal of cardboard, paper and glass in recycling bins
minimising energy wastage by switching off unused lights, heating, PCs and equipment
To be an ambassador for Lingfield Park, taking personal responsibility for finding out about our product and services, and at all times striving to represent the Resort in the most professional, courteous and efficient manner possible.
PERSON SPECIFICATION

Qualifications:

Educated to GCSE level or equivalent
Experience:

At least 2 years at supervisory level in F&B or C&B
Ideally some branded hotel experience
Demonstrable customer service excellence
High level of interpersonal and coaching skills
High level of planning and organisational skills
Implementing the current Health and Safety legislation in the workplace
Personality:

Customer service focused (internal & external)
High standards of presentation skills
Organised, systematic and process driven
HOURS OF WORK:

Flexibility toward weekend and evening working is a prerequisite of this employment

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