Catering Operations Manager

Arena Racing Company

WR1 3EJ Full-time Competitive

Category: Catering Posted: 12.03.2019

We love racing, we love entertaining people, creating memories to share and treasure! We are one of the largest operators of racecourses in the U.K and love working with people that are quick thinking, collaborative and commercial. We encourage each other to think big, challenge the norm and work at pace to deliver exceptional results. If you’re looking to build a successful career built on knowledge, trust and integrity and one that is full of potential then we think you’ll love working here too.

Worcester and Hereford Racecourse part of Arena Racing Company (ARC) is looking for a Catering Operations Manager who will report to the Executive Director. You will be passionate about delivering exceptional service and ensure that both Worcester and Hereford Racecourse are the best in the country.

Key Responsibilities

Maintain high operational standards across all racing and non-racing events. Developing the operational service and food standards across both sites demonstrating flair, innovation and creativity
Lead the team in the planning and efficient delivery of all events demonstrating high quality of service and customer satisfaction
Liaise with the sales executives to plan, monitor and develop event proposals and delivery techniques as required
Plan and oversee all variable labour costing for hospitality, retail and kitchen production maintaining budgeted restrictions
Assist in the development and implementation of a coherent strategy for all areas of the catering & event business
To deal with any customer enquiries which may lead to further sales and bookings
constantly seek new opportunities for profitable use of facilities towards increased customer satisfaction and growth
Person Specification

GCSEs at grade C/4 or above in Maths and English
Level 3 Food Safety Qualification
Personal License

Proven track record and experience in a similar role
Knowledge of the hospitality and catering industry
Business and strategic planning experience

Attention to detail
Excellent communicator
Customer service focused (internal and external)
In return we can offer you

A competitive salary
22 days holiday per year plus Bank Holidays
Contributory pension scheme
Personal and professional development opportunities
A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company group.

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This job expires in 2 weeks, on 7th April 2019.

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